FAQ

Individual verification

Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Dec 3, 202512,861
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jan 15, 20266,411
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Dec 30, 2025145
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Nov 17, 202511,353
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Nov 17, 2025834
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Nov 17, 20256,562

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